I Let QUO + AI Review My Calls and It Was Brutal

How to handle difficult customers and improve customer service for your small business using AI tools and call recording software. In this video I'm sharing my worst customer service calls — and letting AI tell me exactly what I did wrong. 📞Check out Quo and get a Get 10% off your first 3 months: https://get.quo.com/kroopin __________ ⏱️ TIMESTAMPS 00:00 – Intro 01:13 – Call 1 with Dave (listen along) 04:47 – Call 2 with Dave (this one stings 😬) 08:33 – Running the transcripts through Claude AI 10:40 – What went wrong — moment by moment breakdown 14:52 – What Dave actually needed (this hit different) 19:32 – How call 2 could have been handled better 23:01 – The real reason Dave canceled __________ To stay up to date with Erica and her latest updates, check out her other social media channels: 🖼️ Personal Instagram: Follow at https://www.instagram.com/erica_krupi... 🖼️ Business Instagram: Follow the dedicated business account for Kroopin’s Poopin Scoopin at   / kroopins_poopin_scoopin   🕞TikTok: Connect with Erica on TikTok at   / kroopinspoopinscoopin  . Thank you for being part of my exciting journey!