Master Watchmakers React to Our 10 Worst Google Reviews (Deserved or Not?)

Every business receives criticism. We are no exception. In this video, two Master Watchmakers read and react to our 10 worst Google reviews. Were they deserved, misunderstood, or simply unfair? We'll let you decide. We take every review seriously because even the harshest criticism can teach us something. Rather than avoiding difficult conversations, we use them as an opportunity to explain how a professional watchmaking workshop operates, why certain repair decisions are made, how warranties really work, and what customers can realistically expect. Our goal isn't to argue with reviewers. It's to provide transparency, share real horological knowledge, and give you an honest look behind the scenes of an independent watchmaking business. No scripts. No marketing spin. Just two working Master Watchmakers discussing real customer feedback. Leave a comment below: Did we deserve these reviews? If you enjoy authentic watchmaking content, please like, subscribe, and join us for more watch reviews, restorations, buying advice, and behind-the-scenes videos from our Sydney workshop. #watchmaker #googlereviews #horology