Dr. Daniel Shapiro: How do you handle emotions in negotiation?
Negotiation often involves disagreement - which unleashes a "colorful" set of emotions. Head of the International Negotiation program at Harvard Law School, Dr. Daniel Shapiro says: Don't disregard emotions, instead, use them to help you understand what's REALLY happening. Filmed at the Six Seconds Conference on the Harvard Campus, for more, see http://www.6seconds.org
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