People First, Friction Last: Unlocking Frontline & Desk-less Team Performance

How do you unlock performance, wellbeing, and retention when your desk-less teams are being asked to deliver more with limited resources? In this Work Networks webinar, we explore why the biggest operational challenge is often not the work itself, but the friction surrounding it. Unclear communication, manual processes, and disconnected tools are quietly draining frontline productivity. Guest speakers Lejla Imsirevic (KFC Austria) and Clare Lattin (Ducksoup) share real-world insights on how to communicate for better frontline performance and reduce reliance on fragmented channels. 💡 Learn more about simplifying how work happens at Work Networks: https://www.worknetworks.co.uk 📌 TIMESTAMPS: 0:00 - Introduction: The rising expectations on desk-less teams 02:15 - Identifying operational friction vs. actual work 05:40 - KFC Austria Case Study: Communicating for frontline performance 11:20 - Ducksoup Case Study: Moving away from fragmented communication channels 17:45 - Key strategies for simplifying internal processes 24:10 - How reducing friction automatically improves employee retention 31:00 - Q&A: Tools and tactics for B2B HR leaders If you are an HR leader or operations executive looking to streamline internal communication and boost frontline engagement, subscribe for more B2B thought leadership snippets. #EmployeeEngagement #InternalCommunications #FrontlineTeams #WorkplaceCulture #B2B