Customer Service in Germany: Are We Expecting Too Much?

Customer service in Germany: misunderstood or disappointing? We share our honest experiences—from everyday cafés to luxury stores in Frankfurt—and explore why customer service in Germany can feel so different. We'd love to hear your perspective. Join the conversation! 00:00 Intro 00:58 Topic of the episode 01:56 What is good service to us? 03:10 Coffee shop service — our experiences 04:50 Question for our listeners 07:30 What can go wrong in fancy city bars? 09:45 Liza’s table service impression 11:25 Daria’s shocking gym membership story 13:59 What can go wrong during apartment handover? 17:17 Why Liza mentions Maslow’s hierarchy of needs 18:07 Premium purchases — is service better there? 22:25 Daria’s theory about luxury retail service policies 24:28 Outro If you enjoyed this episode, follow, subscribe and share it with your friends 💛