HVAC: Average Customer Lifespan Explained | See How Long Customers Really Stay

Most HVAC owners believe they have loyal customers, but the data often tells a different story. In this video, I show how to calculate Average Customer Lifespan (Years) by identifying when each customer was acquired, when they churned, and how long they actually stayed. Then we bucket customers into lifespan ranges so you can clearly see the distribution of your customer base. This is a valuable metric for HVAC owners and executives who want to improve retention and build longer-term customer value. If you want the file used in this video, you can download it here: https://hi.switchy.io/uIy3 If you have any content ideas, or need some help with your data, setup a time to chat here: https://www.databoards.io/chat If you have any questions, email me at: [email protected], or just comment below