What to Look for in a 3PL: Inside Barrett with Scott Hothem & Faith Artieda

Welcome to the very first episode of Inside Barrett with Faith Artieda! In this new series, Faith goes behind the scenes at Barrett Distribution Centers, sitting down with the people who make Barrett successful. Each episode explores different roles across the company while answering the questions brands ask most about fulfillment, warehousing, and third-party logistics (3PL). In Episode 1, Faith is joined by Scott Hothem, Senior Vice President of Customer Solutions, to discuss what businesses should look for when choosing a 3PL partner. From omnichannel fulfillment and retail compliance to pricing, AI, company culture, and long-term partnerships, Scott shares valuable insights for brands looking to scale with confidence. Whether you're evaluating your first fulfillment provider or considering switching 3PLs, this conversation is packed with practical advice. ⏱ Chapters 00:00 – Welcome to Inside Barrett 00:28 – Meet Scott Hothem, SVP of Customer Solutions 01:20 – Barrett's growth and evolution into an omnichannel 3PL 03:05 – What omnichannel fulfillment really means 05:12 – The first question every brand should ask a 3PL 07:30 – Why Barrett has been trusted for over 80 years 09:25 – How Barrett builds long-term partnerships 11:15 – Why pricing isn't everything when choosing a 3PL 13:00 – AI in logistics: Where Barrett stands 15:20 – The Barrett culture and experienced team 18:45 – Why people are Barrett's biggest differentiator 20:55 – The importance of warehouse culture and employee engagement 23:10 – Final thoughts 💡 Topics Covered How to choose a 3PL Omnichannel fulfillment Ecommerce fulfillment Retail compliance Warehouse management Supply chain strategy AI in logistics Customer experience Barrett Distribution Centers Learn more about Barrett Distribution Centers: 🌐 https://www.barrettdistribution.com Follow Barrett: LinkedIn:   / barrett-distribution-centers   Instagram:   / barrettdistribution