How to Keep Customers During M&A and Bolt-Ons - with Jennie Vandegrift

In this episode of Building Great Tech. Anastasija and Simon talk with Jennie Vandegrift, Chief Customer Officer at Nuqleous, about the pressures that companies face to KEEP clients through the turbulant phases of mergers, aquisitions and the addition of bolt-ons. They break down the GRR metric and debate it's usefulness when calculating customer health, they also uncover some key strategies for improving retention and renewals. About Jennie: Jennie is a strategic and results-driven Chief Customer Officer with 19+ years of experience in retail, consumer packaged goods (CPG), apparel, and footwear industries. With proven expertise in building and scaling post-sale customer organizations across implementation, customer success, support, and professional services. She is also experienced in operating PE-backed environments with deep fluency in board reporting, investor-level metrics, and value creation planning. She is a recognised leader in developing high-performing global teams, driving revenue retention and expansion, and aligning customer success motions with business growth objectives. Connect with Jennie: Linkedin -⁠   / ⁠   BUILDING GREAT TECH WEBSITE ⁠⁠⁠http://BuildingGreatTech.com/⁠⁠⁠ YOUTUBE ⁠⁠⁠   / @buildinggreattech   TIKTOK ⁠⁠⁠https://www.tiktok.com/@buildinggreat... LINKEDIN ⁠⁠⁠  / building-great-tech⁠⁠⁠   INSTAGRAM ⁠⁠⁠  / ⁠⁠⁠   FACEBOOK ⁠⁠⁠  / ⁠   ⁠