Co robić z KRYTYKĄ w pracy? 7 TECHNIK REAGOWANIA z klasą

Download a free ebook for managers: https://besmarter.pl/ebook-dla-liderow/ Today we'll talk about how to accept criticism at work – both direct and behind-the-scenes. I'll show you how to avoid being provoked and, at the same time, avoid falling into the trap of "always apologizing." I'll present 7 techniques that will help you accept criticism with grace – without taking offense, without attacking, without eating yourself up inside. 00:00 - Introduction to Criticism at Work 00:49 - Different Forms of Criticism and the Emotions Associated with It 01:44 - How to Respond to Criticism - Introduction to Techniques 01:57 - Body and Mind Reaction to Criticism 02:51 - Technique 1: Stopping and Managing Emotions 03:45 - Technique 2: Active Listening 05:35 - Technique 3: Ask for Specifics 07:32 - Technique 4: Maintaining Distance and Resisting Provocations 09:27 - Technique 5: Assertiveness 11:17 - Technique 6: Demonstrating Readiness to Learn and Change 12:43 - Technique 7: Confront and Explain Criticism Heard Indirectly 13:49 - BONUS 15:19 - Summary and Encouragement to Practice the Techniques Make sure you're subscribed to Firma z Głową (A Company with a Head), To stay up to date with new materials about business, psychology, and development. 🚀 Want more knowledge? Visit: https://besmarter.pl/ BeSmarter - training and consulting for businesses.