Co zrobić, gdy PRACOWNIK na Ciebie KRZYCZY? Techniki deeskalacji DLA LIDERÓW

Download a free ebook for managers: https://besmarter.pl/ebook-dla-liderow/ What to do when an employee yells at you? This is a topic that sooner or later affects every leader, manager, boss. Today, Jarosław Grabarczyk will show you specific de-escalation techniques that work, that allow you to take care of relationships with employees, and most importantly, allow you to avoid violence and intimidation of employees. 0:00 Introduction 0:50 Why do people yell? 2:53 What happens at the beginning of yelling? 4:08 Don't take it personally... 5:32 The most important tool 6:36 "I" message 7:37 Cognitive redirection 8:18 Maybe it's time for a break? 9:30 If everything fails 9:55 Reflection Make sure you subscribe to Firma z Głową to stay up to date with new materials on business, psychology, and development. 🚀 Want more knowledge? Check out: https://besmarter.pl/ BeSmarter - training and consulting for business.