Domine o Gerenciamento de Problemas com Estratégias Eficazes segundo a ITIL®4 Problem Management.

In this video, which is part of a lesson from the ITIL®4 Practitioner Problem Management course, I explore the complete process of developing and applying solutions in problem management. I begin by assigning an investigation team to resolve errors and, when necessary, applying an appropriate mitigation approach – whether acceptance, elimination, or risk transfer. Investigation and Treatment Process - 00:15 Mitigation Strategies and Periodic Review - 00:49 Proactive and Reactive Problem Solving - 03:39 Effectiveness of Solutions and Need for Adjustments - 08:24 Problem Closure or Continued Monitoring - 11:12 Official ITIL 4 Courses: https://www.pmgacademy.com/curso-onli... LinkedIn: adrianomartinsantonio Instagram: adrianomartinsantonio Facebook: adriano.martinsantonio @ProfAdrianoMartinsAntonio #itil4 #servicemanagement #callcenter #incidentmanagement #itil4Practitioner #itil4practice #problemmanagement