🚨 MISTÉRIO: Por que a dona da loja se recusa a nos atender?

In this episode of Consumer Alert, journalist Daniel Moretto travels to the far south of Porto Alegre, in the Lami neighborhood, to resolve an outrageous case involving Ótica Conceito. Imagine paying R$ 1,260.00 for glasses that, instead of helping, cause dizziness and nausea. That's what happened to Mrs. Joselane. After several failed attempts at adjustments and exams canceled by the store itself, the company refused to refund the money, claiming that the "deadline had expired." Daniel Moretto confronts the management and even the company's lawyer, where the rights guaranteed by the Consumer Protection Code (Articles 18, 26 and 27) are put to the test. Will the store honor its commitment or maintain the customer's loss? What you will learn in this video: What are your rights when a durable product has a defect? The real 5-year deadline for repairing damages. How to act when a company hides behind bureaucracy. JOIN OUR COMMUNITY: Have you ever experienced something similar at an optician's? Comment "JUSTICE" below if you think the store should refund your money immediately! ✅ SUBSCRIBE to the channel so you don't miss any consumer protection videos! 📢 SHARE this video to alert more people about their rights.