ขั้นตอนที่ดีสำคัญต่อ Omotenashi (การบริการที่ดี) | innovative wisdom

0:00 Intro 0:39 Running a #service business? Want your employees to provide service from the heart, not reluctantly? Let's see how designing good work processes is crucial to #Omotenashi, or good service. 2:35 [1] Obihiro Daiichi Driving School | Want to make driving lessons less daunting for students. 3:41 Steps to "creating a smile" for driving instructors. 6:21 [2] Hatsudai Physical Therapy Center | Want everyone to return to their normal lives. 7:46 Designing a patient data recording system that allows medical and nursing teams to care for patients in a consistent manner. 12:53 [3] Mobile phone store in Japan | Using a set of questions to let customers express their desires and dislikes for mobile phones. 16:08 [4] Dr. Stretch Clinic | Asking customer questions beforehand to treat symptoms effectively. . Website: https://curadio.chula.ac.th/Program-D... . #innovativewisdom program Monday-Friday 9:00 AM #ChulaRadio [February 27, 1969] Asst. Prof. Dr. Kritinee (Pongthanalert) Permsap, Special Lecturer, Department of Marketing, Faculty of Commerce and Accountancy, Chulalongkorn University