Ops, I Did It Again! | CRM Move, Analytics Roll Out & Much More with Hayley Packham

This week on Ops I Did It Again, I’m joined by Hayley Packham from Heads Resourcing Group. I’ve gotten to know Hayley through the Ops community at TRN, and she’s exactly what you want in this space — open, curious, and always willing to share real experiences. This one’s an easy, honest conversation packed with practical insights for anyone in recruitment operations. We dive into Hayley’s journey from retail ops into recruitment at Michael Page at 29, through to becoming a board-level Ops leader in a multi-brand agency — and what that actually looks like day-to-day. What we cover: Lessons learned from a CRM migration Owning supplier relationships (and the reality behind them!) The offshore model — when and how to make it work Getting real value from your TRN membership Building and presenting business cases to founders & boards Moving from factoring to bringing interim payroll in-house Why curiosity is your biggest advantage in Ops “Project Corona” (possibly the best project name ever!) The role of human judgement in an AI-driven world We also touch on some key suppliers worth knowing: JobAdder x ROI AI, OneUp, Aristar, and TRN If you’re thinking about any of these, Hayley’s someone who’ll give you a straight, no-nonsense view. And yes… we’re adding another tally to the “CV Send” whiteboard 👀 If you’re in recruitment ops (or care about building a better-run agency), this is for you. 👍 Like 💬 Comment 🔔 Subscribe We’re building the go-to platform for Recruitment Ops, RecTech, and the people behind it. ------------------------------------------------------ 🟣Proudly powered by Devyce Devyce is a mobile-first, AI-powered communications platform built for recruitment agencies: combining calling, SMS and conversational memory data into an integrated workflow layer that sits at the heart of the agency tech stack More info at https://devyce.com