Get Ready for 3CX V20 - Upgrade Checklist & FAQ Webinar

If you've missed one of our 3CX V20 Webinars, worry not! We've prepared a recording for you. Here are the 4 areas we're covering: 1. Prerequisites - steps you need to take prior to upgrading to V20. 2. Upgrading to V20 - how to successfully upgrade to the new version. 3. Departments - how to properly set up Office Hours, Holidays, Time Zone and Language Settings. 4. Features - the new and improved functionalities you can expect from this upgrade. ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Time-stamps to make your life easier: 0:00 Introduction 0:45 Prerequisites Overview 10:37 How to Upgrade: New Operating System 15:17 Merged Web Services 16:48 New SIP Engine 17:29 Department Setup 18:36 Department Office Hours 20:27 Groups renamed to Departments 20:54 Feature Overview: Call Handling 22:20 New Queue Functionality 23:15 Departments 24:05 User Roles 25:12 Admin Console 26:02 Cross Department View 26:48 New Windows Softphone 27:50 Phone Provisioning 29:23 APIs 31:04 Reporting 31:35 Recording Archiving 32:13 Transcription 32:46 Faxing 33:31 Troubleshooting 36:48 2FA 38:01 Roadmap 41:27 Demo ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Links used in the video: Upgrade Checklist: https://www.3cx.com/blog/releases/v20... Preparing for a successful upgrade: https://www.3cx.com/blog/releases/v20... Hardware Specifications: https://www.3cx.com/docs/recommended-... Split DNS: https://www.3cx.com/blog/releases/spl... Configuring Split DND: https://www.3cx.com/docs/creating-fqd... User Roles: https://www.3cx.com/docs/manual/acces... 3CX Call Scripts: https://www.3cx.com/docs/manual/call-... Call Transcription: https://www.3cx.com/docs/voicemail-tr... ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Stay in touch: 📸 3CX Instagram   / official3cx   💻 3CX Website https://www.3cx.com/ 🐥 3CX Twitter   / 3cx   3CX Forum https://www.3cx.com/community/ 3CX LinkedIn   / 3cx   3CX Facebook   / 3cx   Or leave a comment in the 3CX Community Forums. We (try to) answer 100% of comments :)