Tackling Burnout & Staffing in Veterinary Medicine with Brad, Founder of Veterinary System Services

Summary In this episode of the Glow Podcast, Taylor Logue sits down with Brad, founder of Veterinary System Services (VSS), a company purpose-built to tackle some of the most persistent and painful challenges facing veterinary practices today. Brad draws on deep industry experience to walk through why veterinary professionals face some of the highest burnout and turnover rates in healthcare — and what VSS is doing about it. From staffing solutions and practice consulting to a one-of-a-kind medical-grade laundry service that reduces infection risk, VSS takes a holistic approach to supporting veterinary teams. Brad also gets into the complexity of navigating state-by-state regulations in veterinary staffing, the standout employee benefits VSS offers including full health insurance coverage, and the company’s ambitious plans for expansion. Takeaways -Veterinary practices face some of the highest staffing turnover rates and burnout levels in all of healthcare. -Compassion fatigue is a serious and widespread issue among veterinary professionals that often goes unaddressed. -VSS offers a full suite of services — staffing, consulting, inventory management, and more — designed to reduce operational burden on practices. -VSS’s medical-grade laundry service is a unique offering that directly reduces the risk of infection in veterinary clinics. -Proper inventory management is an underappreciated lever for reducing stress and inefficiency in veterinary practices. -Staffing solutions from VSS are designed to meaningfully reduce turnover and give practices more stability. -VSS covers 100% of health insurance for full-time employees — a significant and rare benefit in the industry. -Navigating state regulations in veterinary staffing is complex, and VSS has developed expertise in managing that landscape. -The veterinary staffing industry is highly nuanced, with meaningful differences across practice types, regions, and staff roles. -VSS has clear goals for expanding and improving its services to reach more practices across the country. Notable Quotes “Compassion fatigue is a big issue.” “We cover 100% of health insurance.” “We only pay for what they use.” Chapters 00:00 Introduction to Veterinary System Services and Brad’s Background 01:55 The Staffing Crisis in Veterinary Medicine: Scope and Causes 04:34 Understanding Burnout and Compassion Fatigue in Veterinary Teams 07:23 The Full Suite of Services VSS Offers to Support Practices 11:02 How Staffing Solutions Reduce Turnover and Stabilize Teams 14:24 Employee Benefits, Health Insurance, and Why VSS Stands Out 17:52 Navigating the Complexity of State Regulations in Veterinary Staffing 20:30 The Unique and Nuanced Landscape of Veterinary Staffing 22:24 Future Goals: Expansion Plans and What’s Next for VSS Connect with Veterinary System Services: Connect with Veterinary System Services Website: https://www.helpthevet.com/ Connect with Veterinary System Services Instagram:   / vsscolorado