Why Excellence ALWAYS Wins | Horst Schulze (Co-founder of The Ritz-Carlton Hotel Company)

Horst Schulze is one of the founding members of The Ritz Carlton Hotel Company. He created the operating and service standards that have become world-famous. While at The Ritz Carlton, Horst served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. This episode is a masterclass on how service leads to excellence. In this conversation, you'll learn: 👉 How Horst got started in hospitality in Germany 👉 How to identify if your vision is good for the world 👉 What makes a business "World Class" 👉 The importance of failure and what it teaches us (You'll LOVE Horst's story about it!) 👉 And so much more You can learn more about Horst Schulze and his work at - https://horstschulze.com/ Check out his book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise" - https://bit.ly/3Kg5N1F Also, additional leadership content can be purchased and viewed at ArchandTowerPlus.com where the content can be licensed for a larger audience. ------------------------------------------------------------------------------------------------------------------------------ Want to take your relationships in EVERY ASPECT of your life to the next level? Head over to https://www.drpattyann.com to find out more! Don't forget to LIKE and SUBSCRIBE to the podcast! https://www.youtube.com/ @DrPattyAnnTublin