Unlock The Secrets to Legendary Customer Service from The Ritz Carlton Co-Founder Horst Schulz

Today on The Servant Leadership Podcast, we hear from Horst Schulze as he shares insights on excellence and caring for those you serve. Horst is both a legend and leader in the hospitality world. He is the CEO of the Capella Hotel Group and was the President of the Ritz-Carlton Hotel Company. Horst has elevated the conversation around customer service and has helped reshape standards of excellence in the service industry globally. Under his leadership, the Ritz-Carlton Group won numerous awards, including the Malcolm Baldrige National Quality Award twice. Horst currently serves on various boards and acts as a consultant across many industries. In his book, "Excellence Wins," he shares practical stories that have driven his immense global success. Horst has been extremely helpful to us at Project World Impact, and I look forward to having him share today about what it takes to serve with excellence, win, and become a better servant leader. Timestamps: 00:00 Horst Schulze Intro 01:01 Welcome Horst Schulze 01:13 Horst Schulze Background Story 06:46 Servant Leadership Impact On Career 11:34 Repeatable Processes & Principles 13:50 Developing A Servant Leadership Culture 20:32 Coming Up With The Framework Around Servant Leadership 27:18 Empowering Your People 35:04 How To Build "Ambassadors" 40:36 Why Write A Book On Service? 45:43 Ten Rapid Fire Questions 53:30 Closing Buy Horst's Book, Excellence Wins: https://www.amazon.com/Excellence-Win... URL: https://servantleadershippodcast.org/ Facebook:   / servantleadershippodcast   Instagram:   / servantleadershippodcast   Twitter: https://x.com/servant_podcast