Lolo Care Training 3: Practice Outreach Calls, Objections, and Follow-Up

This internal training video teaches Lolo Care outreach reps how to make practice outreach calls, route conversations to the right person, handle common objections, and document follow-up. The video focuses on practical call behavior. The goal is not to pressure practices for referrals on the first call, but to identify the right contact, introduce Lolo as a useful local resource, and create a clear next step. Topics covered: The goal of the first outreach call How to open the call How to ask for the right person What to say to the front desk How to explain Lolo briefly Discovery questions to ask How to respond to common objections How to ask permission to send information How to document calls in a CRM or spreadsheet How to follow up professionally This video is intended for Lolo Care outreach reps, interns, and team members who are calling practices, rehab facilities, senior living communities, and other referral partners.