【ITパスポート】4-1 サービスマネジメント｜マネジメント分野

This is an explanatory video for the IT Passport course, section 4-1: Service Management. This video explains what service management is and how it differs from project management. Let's understand best practices, such as Service Level Agreements (SLAs/SLMs), included in ITIL, with examples! 📚A book that makes learning IT fun and easy! 'IT Passport: An Amazing Problem Set That Doesn't Require a Textbook (KADOKAWA)' → https://amzn.to/3OHtODN ⭐I want to create a place where you can study for free and have fun! That's the idea behind these lesson videos 😁 →I'd be happy if you supported me by subscribing, liking, and recommending to others! ✨✨ 🌸Subscribe here!    / @sekachan   👀Related videos here! ▼Previous Video    • 【ITパスポート】3-2 マネジメントの手法とツール｜マネジメント分野   ▼Next Video    • 【ITパスポート】4-2 サービスデスクとファシリティマネジメント｜マネジメント分野   ▼Playlist    • ITパスポート(iパス)最短合格講座   💡Chapters 00:00 Today's Topic 00:48 What is Service Management? 01:16 Difference from Project Management 02:55 Service Level Management 05:17 ITIL 07:36 Past Exam Questions 09:23 Summary 🙋‍♂️Profile 【Seka-chan Sugawara】 ・Graduated from the Graduate School of Information Science and Technology, Tokyo Institute of Technology ・Worked as a cram school instructor for 5 and a half years while an undergraduate and graduate student ・Planned and conducted seminars on information technology and programming as an IT training instructor ・Received the "Instructor of the Awarded "Year (Japan's No. 1 in Satisfaction)" and "Java Instructor Award" for four consecutive years. I love the moment when students say "I get it!" and when they find learning enjoyable. I started YouTube because I wanted to expand free learning (places where you can learn for free). Let's have fun studying and growing together! 📳X (Former Twitter) https://x.com/SekaChanIT 🎵Music/Voice Provided by Uekiya:    / @uekiya   DOVA-SYNDROME: https://dova-s.jp/ VOICEVOX: Kasukabe Tsumugi *May not be used in all videos #ITPassport #ITPassportExam #ITPassportShortestPathToSuccess