How Knowledge Management Promotes Organizational Excellence and Success Webinar ver2

Objectives • Describe what knowledge management is. • Illustrate why it is critical to business success. • Discuss the concept of knowledge management maturity level and describe how to measure it. • Demonstrate how knowledge management addresses critical emerging technologies such as generative AI (ChatGPT) and other similar alternatives. Moderator Scott Leeb • Scott Leeb is a senior consultant with Iknow, a leading international consulting firm specializing in knowledge management. • Scott’s experience stems from his having led the knowledge management/business intelligence functions of four Fortune 500 companies and a leading international philanthropic organization. • His areas of expertise include knowledge management, big data, data analytics, data visualization, data mining, IoT, ChatGPT and other AI applications. • Scott has spoken in Europe, Asia, Africa, Australia, and North and South America on a wide range of topics, including big data, business intelligence, market intelligence, and strategic and knowledge management. • Scott holds master’s degrees from the Australian National University and Columbia University, a bachelor’s degree from Yale University, and a language certificate from Beijing University. Target audience • Senior business executives • Heads of knowledge management functions • Change management leaders • Heads of library functions