Mobile Service Playbook: Episode 5 - Jake McCluskey & Corey Wells, McCluskey Chevrolet

In Episode 5 of the Mobile Service Playbook, Karl Murphy and Addison DeJesus-Lessing sit down with Jake McCluskey and Corey Wells from McCluskey Chevrolet to discuss how their team has scaled mobile service into a major part of their dealership and fleet operations. What started as a way to relieve pressure on the service drive has evolved into a growing operation focused on improving customer convenience, increasing shop efficiency, and building stronger long-term fleet relationships. In this episode, you’ll learn: How mobile service can help dealerships create additional service capacity without expanding the shop. Why keeping quick maintenance work out of the bays can improve overall fixed ops efficiency. How fleet customers are becoming a major growth opportunity for mobile service programs. Why technician communication and customer interaction play such a large role in long-term success. How EV service and software-based repairs are creating new opportunities for mobile operations. The importance of setting clear expectations and building scalable processes early on. This episode offers a real-world look at how dealerships are using mobile service to support both retail and fleet customers while creating a more efficient operation overall.