ОПАСНЫЕ ОШИБКИ ВРАЧЕЙ | Психолог о правилах коммуникации между врачом и пациентом

🩺 Doctor-patient communication, doctor consultations, breaking bad news, doctor empathy, and aggressive patients are the key topics of this episode. We explore how doctors can earn a patient's trust, explain the diagnosis and treatment correctly, reduce anxiety, and maintain rapport even in a difficult emotional situation. 👩‍⚕️ Guest speaker: Marina Orlova, Head of Clinical Communication at Be Winner Medical Business School, expert at the Children's Palliative Care and Alexandra Charitable Foundations, and the Peer Consultants in Oncology program. 🖼️ Painting in the studio: "Foundation" by Olga Kordekova, 2023. We thank the artist for providing her work to our studio. Olga's contact information: [add link or contact information]. 💬 Why might a patient miss a doctor's orders? How is a first impression of a doctor formed in just a few seconds? In this episode, we discuss active listening, open-ended questions, eye contact, body language, tone of voice, patient requests, treatment expectations, and emotional safety during a medical consultation. 🤝 You'll learn how to properly begin and end a doctor's appointment, clarify the patient's needs, discuss medical records, examination results, and treatment options. We discuss shared decision-making, treatment adherence, following recommendations, and ways to ensure the patient has truly understood the instructions. 🧠 A separate section is dedicated to how to gently communicate a difficult or oncological diagnosis. We discuss talking about cancer, the reaction to the diagnosis, accepting the illness, palliative care, quality of life, and mistakes doctors make when delivering difficult news. Why shouldn't you speak too quickly, use confusing medical terms, or immediately tell the patient to calm down? 😔 How can you support someone who is crying, fearful, anxious, angry, or frustrated? Marina Orlova explains the difference between medical empathy and pity, why the phrase "I understand you" isn't always appropriate, and how to talk to a conflicted or aggressive patient without escalating the tension. 📱 We also discuss second opinions, searching for medical information online, Google, and ChatGPT, recording consultations, patient complaints, and accusations against a previous doctor. Effective medical communication helps not only the patient but also the doctor: it saves time, reduces stress, and reduces the risk of burnout. 🎥 Watch the episode to the end to learn which words build trust in the doctor, and which can destroy rapport with the patient in the first seconds of the conversation. #doctorpatientcommunication #doctorconsultation #deliveringbadnews #doctorempathy #aggressivepatient 00:00 What is this video about? 00:42 Elizaveta Artemyeva and Marina Orlova 01:30 Why communication is important for doctors 02:25 How to properly start a doctor's consultation 03:12 Open questions and patient expectations 03:51 How to work with medical documents 04:14 Examination and patient anxiety 05:07 Shared decision and doctor's recommendations 05:34 How to properly end a consultation 06:02 What the patient knows about their disease 07:24 Second opinion and doctor's reaction 08:12 The patient searches for information on Google and ChatGPT 09:15 Doctor's empathy: which phrases don't work 10:10 How a patient evaluates a doctor 12:14 First impression of a doctor in 35 seconds 13:56 How to Carefully Deliver Bad News 18:53 How to Check Understanding of a Diagnosis 20:36 Mistakes When Delivering a Difficult Diagnosis 25:40 Tears, Anger, and an Aggressive Patient 30:22 Recording a Doctor's Consultation #activelistening #patienttrust #medicalethics #cancerdiagnosis #adherencetotreatment