12. An Inside Look at RAM Hand-to-Hand Couriers as told by its Managing Director, Graeme Lazarus

In this episode of CANDID, we discuss the business of RAM Hand-to-Hand Couriers with its Managing Director, Graeme Lazarus. Graeme shares insights about the logistic industry in South Africa, the unique business model of RAM that currently operates with a fully employed team across 29 locations, and plans for future growth. He also stresses on the importance of accountability, teamwork, and professional conduct at work while discussing conflict resolution in a family-run business. Towards the end of the conversation, Graeme explains their future focus on the existing infrastructure, bolstering the network and potential expansion plans. 00:00 Introduction to RAM and Graeme Lazarus 00:56 Understanding RAM's Business Model 01:26 The Importance of Employee Wellbeing 01:53 The Evolution of RAM since 1988 02:39 The Significance of Insourcing Staff 03:43 The Role of Security in RAM's Operations 04:20 The Impact of Company Culture on Customer Service 04:49 The Challenges and Opportunities in the Logistics Industry 05:12 The Importance of Family in Business 08:16 The Role of Accountability in Business Success 12:45 The Challenges and Rewards of Running a Family Business 34:41 The Future of RAM and the Logistics Industry 38:48 Conclusion: The Importance of Service over Price