14. Professional Learnings from the Retail Architect of Pick n Pay & UNIQ Clothing by Checkers

In this episode of CANDID, Michael Coles, a veteran in the retail industry with over 40 years of experience, shares his journey of building monumental brands like Pick n Pay Clothing and UNIQ for the Shoprite Checkers Group. From his early career shifts, teaching moments at Woolworths, and strategic decisions at Pick n Pay, to launching a new retail brand during the challenging times of COVID-19, Michael provides an in-depth look into the decisions and philosophies that shaped his successful career. Key discussions include the importance of doing one's job to the best of their ability, the significance of assembling the right team, the power of making fast decisions and learning from failures, and insights on how to build a business within a business. This conversation provides valuable lessons for aspiring professionals and those seeking to understand the foundations of building a successful career in retail. 00:00 Welcome & Intro to Michael Coles 01:17 From Economics to Retail: The Journey Begins 02:06 Discovering a Destiny in Retail with Woolworths 03:41 Exploring the World and Finding a Path Back to Retail 04:40 The Pick n Pay Era: Building a Clothing Empire 05:19 Retirement and Beyond: The UNIQ Brand and Reflections on Startups 08:01 Passion, Curiosity, and the Path to Professional Fulfillment 11:43 The Importance of Doing Your Best in Every Role 14:55 Training and Development: The Woolworths Way 22:54 Building a Business Within a Business: Insights from Pick n Pay 25:57 Building a Business with the Right People 27:07 The Power of a Well-Founded Business 27:47 Innovation and Risk-Taking in Retail 28:22 Leadership and Team Dynamics 30:29 The Challenge of Unlearning and Adaptability 33:15 Personal Coaching and Employee Development 37:36 Decision-Making and Learning from Failures 38:49 Strategic Moves: From Retirement to Revitalising Retail Giants 43:37 Simplifying Choices for Consumers 46:18 Final Thoughts: Career Advice and Self-Reflection