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A family is facing difficulties after buying a truck that was supposed to be their main work tool. Purchased with an initial report attesting that the structure was approved, the vehicle presented mechanical problems within a few weeks. Without an operational truck and with financing installments accumulating, the situation became unsustainable. The case occurred in Mogi das Cruzes (SP). Edson and Douglas reported that the truck had serious structural damage not identified in the initial precautionary report. New examinations revealed risks to user safety due to flaws in the longitudinal beam and a cracked chassis. They sought help from the Consumer Sheriff.