Fixing the Operational Gaps That Undermine Subscription Profitability | CDS Global

Are hidden operational gaps quietly eroding your subscription profitability? In this webinar hosted by Subscription Insider, Kathy Greenler Sexton sits down with Terry Rowinski, President of CDS Global, to map out the critical "revenue leaks" that happen across the subscription lifecycle. From offer-to-billing handoffs to complex payment retries and fulfillment failures, learn how top-performing organizations are moving away from purely historical reporting and stepping into proactive operational control. Discover the concept of "execution fragility" and learn how to build your own business "control tower" to identify churn risks before they impact your bottom line. Explore CDS Global's Subscription Billing and Management Solutions: https://www.cds-global.com/en-us/solu... Optimize your operations with the CDS Global Subscription Profitability Health Check: https://www.cds-global.com/hubfs/CDS-... #SubscriptionBusiness #RecurringRevenue #BusinessOperations #SubscriptionInsider #CDSGlobal ----------------------- CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products. Connect with your customers, subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. Visit our website - https://www.cds-global.com/ Connect with us on LinkedIn -   / cds-global   Follow us on Instagram -   / cdsglobalinc   Follow us on X - https://x.com/cdsglobal Like our page on Facebook -   / cdsglobal   00:00 - [ Intro ] 06:35 - [ The Macro Pressures on Subscriptions Today ] 11:25 - [ Understanding "Execution Fragility" ] 16:49 - [ Leaks 1 & 2: Billing Handoffs & Failed Payments ] 21:25 - [ Leaks 3 & 4: Service Friction & Fulfillment Gaps ] 26:11 - [ Leak 5: Trust, Compliance & Policy ] 31:15 - [ Building an Operational "Control Tower" ] 36:20 - [ Best Practices of Leading Subscription Brands ] 44:45 - [ Q&A: Board Reporting, Churn Definitions, & Next Steps ]