Salesforce: Groups, Queues, and Assignment Rules

Groups, queues, and assignment rules aren't a particularly difficult part of Salesforce, but are extremely useful and there are some complementary parts that you shouldn't forget when using queues -- such as user groups or roles and how to properly set up assignment rules. I'll show you how in the video, and find more at... http://sfdc.guide/go/Qo5Mo Cheers!