NPS: THE most Powerful Customer Question

Join me on my exploration of the most powerful question you can ask your customer and continue to ask your customer as you develop quality in your organization. This question is on nearly every survey currently created because it encompasses the holistic view of your customer and allows you to measure your holistic performance for your customers. In this video, I take a brief look at the history and definition of NPS and then share an application that I experienced during my corporate career. Soundcloud:   / s-rmpas   V's Barbershop Review:    • Video   Please like and subscribe! Other websites:   / professorchuck   https://www.loqconsulting.com/   / about   TikTok: @ProfessorChuck Further Inquiries, email me at [email protected] #professorchuck #qualitymanagement #NPS