返金を求めるクレーム！断る場合と応じる場合の対応方法などを解説【後編】

This video is the second part of a lawyer's easy-to-understand explanation of how to handle complaints requesting refunds. Continuing on from the first video's common cases, this second part covers topics such as "when a return policy is not displayed in a mail-order business" and "when a consumer places an incorrect order." Nobuharu Nishikawa, a lawyer at Sakuyakonohana Law Office, also provides a detailed explanation of points to consider in addition to legal obligations, how to respond when refusing a refund request, and how to respond when accepting a refund. [Part 2] 0:00: Start 1:12: When a return policy is not displayed in a mail-order business 3:47: When a consumer places an incorrect order 6:57: Points to consider in addition to legal obligations 8:55: How to respond when refusing a refund request 11:10: How to respond when accepting a refund ☆Related videos featured in this video☆ A lawyer explains seven key points for dealing with unreasonable complainers.    • 理不尽なクレーマーへの対応７つのポイントを弁護士が解説します。   ☆This video introduces the complaint handling services offered by Sakuyakonohana Law Office☆ Introducing our consultation service with lawyers who specialize in handling complaints and malicious complainers    • Video   In the "Part 1" video, we explain common inquiries and basic knowledge, such as the general rule that refund requests for personal reasons do not have to be accommodated. We then explain common cases, such as when a contract is terminated due to a breach of contract (such as a defective or incorrect product), when a cooling-off period is permitted, and when contract revocation under the Consumer Contract Act is permitted. ☆Click here for the "Part 1" video☆ Handling Refund Requests! Do You Have to Comply If a Refund Is Requested? [Part 1]    • 返金要求のクレーム対応！返金を求められた場合応じる必要があるのか？【前編】   Contact a lawyer at Sakuyakonohana Law Office here (corporate customers only): Phone: 06-6539-8587 (Hours: 9:00 AM - 11:00 PM, Weekends and Holidays Included!) Inquiry Form: https://kigyobengo.com/contact Articles that explain the topic of this video in detail: Explaining the Criteria and Solutions for Dealing with Refund Requests https://kigyobengo.com/media/useful/2... ★Related Videos on Complaint Handling★ Complaint Phone Calls Keep Ringing, Even Late at Night and on Holidays! A Case Study: How a Lawyer's Response Stopped the Calls and Resolved the Problem    • 深夜・休日も鳴り続けるクレーム電話！弁護士による対応で止めた解決事例を解説   The Complainant Threatened and Insulted! The Company Demanded Over 10 Million Yen! What Was the Court's Surprising Ruling?    • クレーマーが罵倒・脅迫！会社が1000万円超請求！裁判所の驚きの判決とは？   Stubborn complainers! Can a lawyer repel them?    • しつこいクレーマー！弁護士なら撃退できる？   "Restaurant Complaint Handling": A lawyer explains foreign object contamination and food poisoning!    • 「飲食店のクレーム対応」異物混入、食中毒について弁護士が解説！   What is customer harassment? A lawyer explains seven steps companies should take!    • カスハラとは？企業がとるべきカスタマーハラスメント対応７つを解説！   Cases where customer harassment becomes a crime! Where should you report it? A lawyer explains.    • カスハラが犯罪になる事例！どこから通報すべき？弁護士が解説   5 benefits of hiring a lawyer to handle complaints and customer service!    • クレームやクレーマー対応を弁護士に依頼する５つのメリットとは？   ★Subscribe to the channel★    / @sakuyakonohana   ★Useful corporate law information site "Sakuya Corporate Law.NET" https://kigyobengo.com/media/ ★We're also sharing practical corporate law information on social media!★ ・Official Twitter of "Sakuya Konohana Law Firm"   / kigyohoumu_net   ・Official Twitter of Attorney Nobuharu Nishikawa   / nobunobuno   ★Profile of Attorney Nobuharu Nishikawa★ https://kigyobengo.com/profile ※This channel is operated by Sakuya Konohana Law Firm (affiliated with the Osaka Bar Association). - #ComplaintHandling #ComplaintRefundHandling #Complaints #CoolingOff