How to Use AI Without Losing the Human Side of Work

In this episode of the HR Leaders Podcast, I had an inspiring conversation with Jennifer M. Bales, Chief Human Resources Officer at Shearwater Health, to unpack how HR leaders can build culture, scale talent, and use AI without losing the human behind the work. Jennifer shares how Shearwater Health is connecting values, frontline employees, clinical talent, leadership development, engagement data, and employee storytelling across the US, India, and the Philippines. With more than 5,000 employees in the Philippines alone, she explains why building one shared culture takes more than posters, surveys, or slogans. Most importantly, Jennifer explains why the future of healthcare work is not about replacing people with technology. It is about helping clinicians work at the top of their license, reducing administrative burden, strengthening leadership capability, and remembering that behind every metric is a real person. 🙏 Thank you to our series partner, 365 Talents Download the free toolkit and get your 2026 skills strategy moving faster → https://365talents.com/en/lp/hr-skill... 👉 Subscribe to HR Leaders: http://bit.ly/2wFkCEq 🎙️ Listen on your favourite platform: https://art19.com/shows/hr-leaders-po... 👤 Follow Chris on LinkedIn:   / chrisraineyhr   About HR Leaders Podcast: Join Chris Rainey as he chats with the world's top Chief People Officers, CHRO’s and industry experts who share their experience, insights, lessons learned and how they are shaping the future of work for business and society.