From Managing a Bookstore to Sustaining 20 Years of Home Care Success | Ep 30

Twenty years in home care is rare. Staying through a recession, a pandemic, and all the hard seasons in between is even rarer. In this episode, we welcome Anthony Acevedo and Mirian Montano of Visiting Angels Miami-Dade, who started with one desk between them and built something that has lasted two decades. In this episode, they share: The early slump and the foundational case that changed their trajectory How they survived the 2008 recession without losing the business The customer service standard that built their Miami reputation Why they treat caregivers as clients, and what does that do for consistency Watch this episode if you want an honest look at what two decades of home care ownership really requires. Episode Chapters 00:06 – Welcome to the Home Care Millionaire Podcast 02:02 – Introducing Anthony Acevedo and Mirian Montano 05:12 – Transitioning from Retail to Home Care 11:28 – Early Years: Determination and Following the Blueprint 13:53 – Overcoming the Struggle Season and Finding Foundational Cases 16:51 – Surviving the Great Recession 19:01 – Building a Reputation Through Exceptional Customer Service 22:31 – Differentiators and Community Involvement 25:04 – Facing the Challenges of the COVID-19 Pandemic 29:34 – Advice for New Home Care Business Owners 32:36 – Soft Skills, Creativity, and Thinking Outside the Box 35:17 – Secrets to Successfully Working Together as a Couple Notable Quotes “People don't care how much you know until they know how much you care. And once you care, that's it.” – Mirian “If you don't have the help, you don't have the assistance, you are not going to grow.” – Mirian “Be creative to grow your business. You have to think outside of the box.” – Anthony “Business after you leave your office stays in the office. Especially when you have children, when you have family... we wanted to make sure we made time for our kids as well.” – Mirian Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at https://askjoanandpaul.com or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/b.... The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at https://premierehomecaresuccess.com: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at https://thehomecaremillionaire.com. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.