NPS: o que é, como fazer e como melhorar? | #SalesforceExplica

This video will teach you what NPS is and how to use it in your company to improve your customer experience. Also known as NPS, the Net Promoter Score is a survey that uses quantitative and qualitative data to assess how satisfied customers are with their experience (or are having) with a particular company. It also assesses the likelihood of consumers recommending products and services to others, estimating brand loyalty. Check out our full content on the topic: https://www.salesforce.com/br/blog/ne... 0:00 - Introduction 0:13 - What is NPS? 0:38 - How does NPS work? 1:57 - How to conduct an NPS survey? 2:49 - How to calculate NPS? 4:56 - How to interpret NPS results? 6:29 - How to improve NPS? 7:34 - Closing Product(s) mentioned in the video: Service Cloud: https://www.salesforce.com/br/service... More resources: Learn more about Service Cloud: https://trailhead.salesforce.com/pt-B... Discover all our products: https://www.salesforce.com/br/product... #Salesforce #SalesforceExplains Follow us on social media: Instagram:   / salesforcebrasil   Facebook:   / salesforcebrasil   LinkedIn:   / salesforce   About Salesforce: We are the world's #1 CRM, helping companies connect with customers in a whole new way. Our Einstein 1 product portfolio brings together AI, CRM, and data into one integrated platform, enabling companies to take relationships, productivity, and financial results to the next level. We're proud to be the market leader, but we're even prouder to lead in philanthropy, innovation, and culture. We're guided by core values ​​of trust, customer success, innovation, equality, and sustainability, and we're more than a business—we're a platform for change.