Operational Resilience Summer Series Part 3

If disruption hit your organisation today, would everyone know their role, or would you be improvising? That's the uncomfortable question at the heart of incident response. In Part 3 of the calQrisk Operational Resilience Summer Series, Sandie O'Leary (Head of Risk Advisory, calQrisk) moves from building resilience to proving it under pressure. Most organisations assume they'd hold their nerve when something goes wrong. But when disruption actually hits, the difference between a difficult morning and a serious crisis rarely comes down to the incident itself. It comes down to whether people know their role, whether they can lay their hands on the right information quickly, and whether the plan on paper actually holds up in the room. Having covered governance, risk management and business continuity in the first two sessions, this one turns to the moment disruption strikes, and how well-prepared organisations respond calmly, contain the damage, and come away having learned something. In this session, Sandie explores: Why preparation, not luck, is what separates a contained incident from a full-blown crisis The two questions every person should be able to answer before an incident, not during one: what is my role, and where do I find what I need? How clear ownership removes the scramble and the finger-pointing when the pressure is on The policies and documentation that need to be in place, and genuinely readable, long before you reach for them Turning every incident into a lesson, so the same weakness doesn't catch you out twice No one can promise you'll never face an incident. The goal is to reach the point where, whatever lands on your desk, you can say with confidence: we know what to do, we know where to find it, and we're ready. — 📺 Watch the rest of the Operational Resilience Summer Series: Part 1 —    • Operational Resilience Summer Series - Part 1   Part 2 —    • Operational Resilience Summer Series - Par...   Learn more about calQrisk: https://www.calQrisk.com Follow us on LinkedIn: [link] #OperationalResilience #IncidentResponse #RiskManagement #BusinessContinuity #calQrisk