Dobra agencja powie Ci "nie". Jak wygląda uczciwa współpraca w e-commerce? | E-commerce w pudełku #7

🎧 What should you really expect from an e-commerce agency and how to choose one before you make a costly mistake? Join us for a new episode of the "E-commerce in a Box" podcast, where we discuss what e-commerce brands should expect from an agency today and where a contractor ends and a true partner begins. In this episode, we look at how the role of an e-commerce agency is changing—from a company that provides software to a partner that guides the client through the entire process: from problem diagnosis, through discovery, to implementation. We discuss what honest collaboration looks like, when an agency should say "no" to a client, and how to choose a partner you can truly trust. Marta Kwiatkowska's guest is Daniel Tomaszewski, CEO of Sellision, an agency specializing in e-commerce implementations on the PrestaShop platform. In this episode, you'll learn: 👉 How the role of e-commerce agencies has changed over the last 10 years 👉 What discovery is and why it protects the client's budget 👉 What to do when a client comes to you with a false belief about their problem 👉 How to choose an agency—what questions to ask and what to watch out for in the contract 👉 When a good agency should reject a project 👉 How to prepare for implementation as a client What else will you find in the episode? 0:32 What is Sellision? 1:16 The role of e-commerce agencies is evolving significantly. How has it changed over the last 10 years? 3:56 Is B2B clienting more challenging? 4:59 Does a client ever come to an agency with false beliefs that hinder collaboration? 5:53 What does the discovery process look like at Sellision? 7:53 Does it ever happen that a client comes to you with a specific problem, and after discovery, it turns out the problem lies elsewhere? 10:41 What happens when a client without technical knowledge learns that the desired result cannot be achieved? How can you advise them to go in the right direction? 12:00 What if the client's budget isn't growing as quickly as they expect? 12:55 How can you prepare for such an implementation as a client? 14:32 How to choose the perfect agency, and what questions to ask? 16:14 What do clients value about PrestaShop? 17:16 What pain points do clients who want to migrate their store to PrestaShop face?