O maior erro entre credores e empresas de cobrança | Técnicas de Cobrança

In today's video, Eduardo Tambellini hosts Luiz Carlos Bento, founder of A Conta Fecha and one of the leading figures in the credit and collection market, for a conversation about the current challenges facing the sector. What is the relationship between creditors and collection companies like? What has changed in recent years? What is the role of technology, artificial intelligence, and innovation in credit recovery? In this content you will understand: ✔ The strategic role of collection companies ✔ How to improve the relationship between contractors and clients ✔ The impact of technology and artificial intelligence ✔ Why collection needs to be more human ✔ The importance of creating sustainable solutions for the client ✔ How to innovate without forgetting the fundamentals of collection In addition, the discussion addresses market trends, omnichannel strategies, intelligent collection processes, and the challenges of delinquency in Brazil. CHAPTERS 00:00 Introduction to the topic 01:14 Who is Luiz Carlos Bento? 02:40 The birth of A Conta Fecha 07:10 Credit as a recovery tool 12:07 Relationship between creditors and collection agencies 15:12 The role of technology in the market 17:18 Collection agencies need to position themselves 21:22 The mistake of forgetting the basics 23:09 Technology vs. the fundamentals of collection 24:56 The challenge of communication channels 28:24 Intelligent collection strategy 30:23 Omnichannel and operational intelligence 33:19 The customer has changed, collection also needs to change 36:01 How A Conta Fecha operates in the market 38:18 Technology is the engine, not the flywheel 42:07 Final reflections 🔔 Subscribe to the channel and follow new content every Tuesday and Thursday. #debtcollection #debtcollectiontechniques #creditrecovery #default #artificialintelligence #omnichannel #credit #debtcollectionmanagement #debtcollectioncompany #technologyindebtcollection #digitaldebtcollection #debtcollectionstrategy leadership #operationalperformance #tabulatingwithtambellini Partners of Tabelando | Channel Sponsors Assertiva Soluções https://assertivasolucoes.com.br/ Une https://ai.une.cx/ NeF Soluções https://nefsolucoes.com.br/ Rennov https://rennov.srv.br/ Sinapse Digital Risco https://sinapsedigitalrisco.com.br/ Comunikime https://www.comunikime.com/ Fortuna Telecom https://fortunatelecom.com.br/ Evollo https://evollo.com.br/ PG Mais https://www.pgmais.com.br/