3 steps to implement Zendesk QA – Step 3: Supercharge QA with AI features

Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. 🔍 What You’ll Learn: Auto QA scorecard creation and customization How AI grades conversations and helps reviewers Using Spotlight for sentiment and churn risk detection Creating custom AI insights and categories Reviewing bot interactions and dashboards analysis Tips for improving QA efficiency with hybrid manual + AI reviews Whether you're just starting with Zendesk QA or looking to deepen your expertise, this session has everything you need to optimize your processes and get the most out of AI-powered quality management. 🎥 Watch now and transform your QA process! Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX