Setting up for success with Zendesk QA: AI focus

✅ Setting up for success with Zendesk QA: AI focus 👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd 💡 Learn about the AI features available in Zendesk QA and gain greater insights into your team's performance. ⏳ Timestamps: 00:10 - Auto QA deep dive 03:51 - AI powered spotlight explained 05:00 - Create AI powered filters to find critical tickets 10:00 - Building an AutoQA scorecard 14:00 - Personalising AutoQA to fit your teams needs 17:05 - Understanding the conversation insights data mining tool 20:17 - Analyzing AutoQA results in the dashboard 26:45 - AI agent qa (bot qa) deep dive 30:20 - Personalising spotlight insights to fit your teams needs Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 👉 Twitter: https://zdsk.co/ZendeskTwitter 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience