Psychological Safety & Dignity - Transforming Rail Assistance with Transreport | RSW26

In this episode as part of the Rail Safety Week 2026 podcast series, Elaine Clark OBE, Chief Executive of Rail Forum, is joined by Jay Shen, CEO and Founder of Transreport, to explore how accessibility and inclusion play a vital role in railway safety. Jay shares the story behind Transreport’s Passenger Assistance Management System platform, which helps Disabled passengers, older travellers and those with additional access needs receive the support they need to travel confidently and independently. Together, they discuss how technology is transforming the passenger experience, improving communication between customers and operators, and helping frontline staff deliver better, more consistent assistance. The conversation highlights the importance of both physical and psychological safety, recognising that confidence, dignity and reassurance are essential parts of a safe journey for many rail users. Jay also reflects on Transreport’s journey from UK startup to international success, with the platform now supporting rail operators across Great Britain and expanding into overseas markets. With insights into accessibility, innovation and continuous improvement, this episode demonstrates how technology can help create a safer, more inclusive railway for everyone. — 🔗 Follow Rail Safety Week 2026 from 15–21 June: www.railsafetyweek.org 🔗 Learn more about the great of Transreport: www.transreport.co.uk