Community-based debt advice: Customer experience and quality systems for debt advice delivery

As part of our core function to deliver and support debt advice in England, we are working on a community-based debt advice grant scheme. This interactive webinar took place on Monday 23 March and focused on designing customer experience and quality systems for debt advice delivery with time for questions at the end. Learn more about our approach to community-based debt advice: https://maps.org.uk/en/our-work/our-d... If you require an accessible version of this recording, please email us at [email protected]