Webinar: The interdependent relationship between failure and success

Success in healthcare improvement is often measured by outputs – measurable changes, backed up by awards, ratings and accolades. What happens when these successes don’t hold under pressure? This session explores an award-winning initiative that achieved and sustained UK Healthcare CQC Outstanding status, built on the principles of Holocracy – a flat hierarchy, self-organising model of governance using Circles, implemented in 2016. While the model thrived in stable conditions, the COVID-19 crisis exposed its vulnerability, with leadership defaulting to a command-and-control approach due to urgency and risk. We’ll examine why well-researched systems can falter in crises and what organisations can do to adapt. Through reflective analysis, delegates will explore how to safeguard the gains of innovative leadership models during periods of uncertainty and external disruption. Learn how this team revived and refined shared leadership models to meet modern pressures, and discover how your organisation can balance autonomy and accountability within a responsive leadership environment. In this webinar, you will explore how to: • Identify strong qualitative outcome metrics when doing the hard work of building trust as measurable social capital • Understand the principles and limitations of Holocracy and flat leadership models in complex and dynamic environments • Recognise how apparent success can mask systemic fragility and how to respond when leadership models fail under crisis • Adapt and sustain change and improvement approaches and leadership models during periods of uncertainty, disruption and crisis This session is designed for leaders, improvers and change agents who want to move beyond surface-level success and build leadership systems that hold when it matters most. Speakers: Safa Moghul, Virginia Patania (The Jubilee Street Practice / North East London ICB) Stay up to date with the latest International Forum webinars, events, and resources: https://internationalforum.bmj.com/