How Colleges and Universities Communicate with Vulnerable Students Through Their Websites

The COVID-19 pandemic presents a prevailing question, how might institutions support first-generation students when in-person interactions are limited? How does a move to remote support services look for post-secondary institutions? How can existing communication intended for first generation students be analyzed and/or overhauled? Presenters share findings from a recent study that was published in the Metropolitan Universities Journal on communications and student services specific to first generation students and share implications to the current higher education environment. Presenters Lynell S. Hodge, Researcher, Adjunct Faculty, University of Central Florida Amanda Wilkerson, Assistant Professor, University of Central Florida Emmanuela Stanislaus, Researcher, Associate Director, Florida International University