What People Love and Hate in a Coffee Shop

What do customers love and hate about coffee shops? It feels like a question that is too easy to answer and as a result I believe we do not spend nearly enough time researching it. This past weekend I spoke in Chicago at Coffee Fest. In preparation we analyzed the most positive reviews and negative reviews of the worst rated and best rated cafes on Google and Yelp in the Chicago area. The results fell in line with some assumption I had based on what I have seen from my own years in coffee and consulting. In addition though, when compiled and organized, there were a few things that I found very interesting that we all need to think deeply about. So today we are going to be going over the list of things that people love and hate about coffee shops from this research and how this speaks to the greater issues in how we approach running our shops and the the path forward from here. RELATED EPISODES:    • How To Keep Your Customers Excited | Shift...      • Why Won't My Baristas Engage Customers The...      • Every Customer is a Judge | Shift Break Se...      • Focus on What Your Customers Love | Episod...      • SHIFT BREAK: Make Customer Feedback a Prio...      • How to React and Respond to Negative Feedb...      • 340 : Encore Episode of 10 Reasons to Love...   KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] or book a free call now: https://calendly.com/chrisdeferio/30min SPONSOR The world loves plant based beverages and baristas love the Barista Series! https://www.pacificfoodservice.com/ CHAPTERS: 0:00 Intro & Sponsor 2:25 Today's Topic Intro/Outro Music: Green Fever by Flash Fluharty on Premium Beat YouTube ID Code: UFT5U52SR0BNGEHN