What Does Patient Experience Mean for Healthcare Providers?
What Does Patient Experience Mean for Healthcare Providers? In this episode, join David Quackenbush as he engages with Lorena Carrillo-Salazar, Director of Patient Experience, Training, and Innovation at Golden Valley Health Centers. They discuss Lorena's inspiring journey from a front desk receptionist to a leader in patient experience. Discover the crucial role of communication in healthcare, patient feedback importance, and how innovative tools like MyChart can transform the healthcare experience for all patients.
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