Process Management, Architecture Design & Improvement | Amin Issa

This webinar, led by Amin Issa, provided a comprehensive introduction to Business Process Management (BPM) and covered the following topics: The role of BPM in boosting organisational performance, client satisfaction, and team empowerment Aligning business strategies with execution by engaging stakeholders and ensuring process accountability Process mapping techniques, including process models, mapping levels, and the Kano model Linking BPM with the customer journey from both internal and external perspectives Monitoring and improving process performance through KPIs, governance, and audits Applying continuous improvement methodologies such as PDCA, benchmarking, Kaizen, and Six Sigma to drive sustainable growth