Tech Talk Live: Pega Customer Service 8.5

Designing journeys with a channel-less mindset: Pega Customer Service 8.5 Facilitating customer-centric service requires focusing on the journey - not the channel. With the power of case management, you can carry customer context and history across every interaction – never missing a beat. Join us to learn how Pega Customer Service™ 8.5 is setting the foundation for the seamless service experience that your customers and agents demand. Pega experts are here to help answer your most pressing Cosmos questions. Today, David Fulton, Senior Director - CRM Product Management and Rebecca Miller, Senior Product Marketing Manager, will be showcasing some exciting new features that we can't wait to share with you. Heidi Wettach, Product Marketing Manager, Customer Service, Matt Lewis, Director, CRM Architecture, and Scott Kennedy, Senior Product Manager, CRM are working behind the scenes to sort through your questions, answering them directly in chat or potentially discussing it live on the stream! Share your thoughts by filling out this survey: https://www.surveymonkey.com/r/GCXXPRR