Time Waits for No One: Reducing Waiting Time in the Outpatient Department

IFC Healthcare Quality Webinar Time Waits for No One: Reducing Waiting Time in the Outpatient Department 14 May 2026, 12:00 – 1:30pm GMT Long queues and waiting times in Outpatient Departments don’t just test patient patience – they impact wellbeing, delay recovery, and strain healthcare systems. These delays are more than an inconvenience, they are a signal that something in the care pathway is not working well. What if we could improve that? By rethinking the way we plan, staff, and manage patient journeys, we can cut waiting times, boost efficiency, and create a smoother, more compassionate care experience. From smarter scheduling and balanced capacity planning to eliminating bottlenecks and wasted steps, every improvement makes a real difference. Join us to discuss best practices and common challenges: • Map and optimize the patient pathway from arrival to treatment • Match demand and capacity to prevent backlogs • Share resources and break down silos for greater flexibility • Focus on actions that add real value to patient care Speakers: • Joe Mauti, Former Advisor with Health Quality Ontario • Dr. Corina Lucaci, Regional Manager of Quality and Patient Safety, Regina Maria Healthcare Network • Aisha Amira Saidu, Group Continuous Improvement (CI) Office Lead, EHA Group Moderator: Julia Khalimova, Healthcare Quality and Patient Safety Expert, IFC Language: English (in Zoom and livestreamed on YouTube) and French (in Zoom only) Duration: 90 minutes By participating in the full session, you will receive a Certificates of Participation as well as useful ready-to-use printable materials. This event is organized by the IFC, a member of the World Bank Group, in partnership with the Governments of Japan and Norway.