Lean Six Sigma White Belt Training | Process Mapping, COPQ & RTY | SixCamp Module 2

Watch the full Lean Six Sigma White Belt Course here:    • Complete Lean Six Sigma White Belt Courese...   In this module, Master Black Belt Dave Dupree teaches you how to map the flow of work and stop being fooled by misleading metrics like First Time Yield. We focus on revealing the true cost of process failure. This video is Module 2 of the SixCamp curriculum, focusing on Six Sigma Fundamentals. We define the process view of a business and introduce essential tools like high-level Process Mapping (Flow Charts) to establish scope. The core focus is the Cost of Poor Quality (COPQ)—analyzing both above-the-line costs (scrap, rework) and below-the-line costs (lost sales, customer churn) using the COPQ Iceberg analogy. We also provide a deep dive into the Rolled Throughput Yield (RTY) metric, demonstrating its superiority over simple yield calculations using the Golf Club Manufacturer example. This video covers the theory. To get the project tools, templates, and official Yellow, Green, or Black Belt Training, visit https://opensourcesixsigma.com Watch Module 3 here:    • Lean Six Sigma White Belt 2026 | Project S...   00:35 - What is a Process? (Process-Centric View) 05:21 - The First Tool: High-Level Process Mapping 11:36 - Voice of the Customer (VOC) and CTQ Characteristics 24:59 - Introduction to Cost of Poor Quality (COPQ) 31:15 - The COPQ Iceberg Analogy (Hidden vs. Obvious Costs) 36:46 - The Three Dimensions of Improvement: Better, Faster, Cheaper 41:48 - Why First Time Yield is a Deceptive Metric 46:11 - *The Calculation of Rolled Throughput Yield (RTY)* 52:59 - DPU vs. Defectives (Poisson vs. Binomial Distributions) 1:00:30 - Final Body of Knowledge Review #RolledThroughputYield #COPQ #ProcessMapping #SixSigmaMetrics #SixCamp