Patient-Centred Consultation Using Communication, Empathy and Understanding | Rapport Building
In this video, we try to clear up some of the key terms - communication, empathy, understanding, and rapport - and how these aspects fit into a patient-centered consultation. This could be useful if you're in an education role and trying to teach these skills or if you just want some clarification. Stay tuned for regular videos exploring communication and consultation skills. The following paper was used to inform this video: T. Norfolk, K, Birdi, et al, 2007; 41; 690-697 Medical Education Check out our Twitter page @consultations4H and our Facebook page on www.facebook.com/consultations4health
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Ideas, Concerns And Expectations (ICE) | Consultation Basics
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Active Listening | Rapport Building
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Teaching I Statements and Using I statements in Conflict Resolution
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Empathic Responses and the Use of Silence
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Showing Acceptance, Sensitivity and Empathy To Build A Patient Relationship | Rapport building
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Modern healthcare consultation models
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Summarising and Clarifying Gathered Patient Information | Gathering Information
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Clinical communication skills - explanation Skills
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Communicate with Empathy
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Chunking and Checking | Consultation Basics
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Building Rapport with Clients
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What to Say in the First Counselling Session
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MRCP Paces Station 4: Communication and Ethics
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Communication Skills: A Patient-Centered Approach
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Mentor CSA Consults - Managing An Angry Patient
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The Power of Nonverbal Communications | Joe Navarro (Keynote) | CMX Summit West 2015
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Basic Counseling Skills: Paraphrase, Reflection of Feeling, and Summarization
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Shared Decision Making | Consultation Basics
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What is a Patient-Centered Care Plan? 5 Common Elements of Patient-Centered Care
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