Twilio Call Menus: How to Build an IVR (No Code)

Here's how to build a call menu (IVR) on your Twilio number so callers can press 1 for Sales, 2 for Support, and so on — no code, set up directly in Twilanswer. Covers recording the menu greeting, setting a fallback message for no response, mapping each key to an action, and a note on business hours per menu option. In this video: 0:00 Live demo: press 1 for sales, press 2 for support ~2:45 Connecting your Twilio account and building the route ~4:30 Recording the menu greeting and the no-response fallback message ~5:00 Mapping keys 1–9 to actions — forward, voicemail (full setup: Voicemail video), etc. — keys don't have to be sequential ~6:15 Business hours per menu option vs. one schedule for the whole route (full setup: Business Hours video), and notification settings ~9:00 Caller ID display settings — covered in more depth in the Call Forwarding video ~9:46 Wrap-up and free trial Requires a Twilio account with an active phone number. Twilanswer gives you a visual menu builder on your existing Twilio number, so you can update options without touching Twilio's console. 14-day free trial. [link] Full written guide: https://www.twilanswer.com/docs/how-t... Related videos in this series: Caller ID display settings, explained in full: Call Forwarding video (link) Sending a menu option to voicemail: Voicemail video (link) Setting hours per option or per route: Business Hours video (link) Don't have a Twilio number yet, or want to set this up manually instead of using auto-configuration? How to Purchase a Twilio Phone Number: https://www.twilanswer.com/docs/how-t... How to Point Your Twilio Number to Your Twilanswer Route (manual setup): https://www.twilanswer.com/docs/how-t... FAQ What's the difference between an IVR and a call menu? Same thing — IVR is the technical term, call menu is what most people call it. Can each menu option have its own business hours in Twilio? With Twilanswer, yes — you can set hours per option or one schedule for the whole route, but not both on the same route at once. #Twilio #IVR #TwilioTutorial